· Deliver excellent customer service, at all times
· Assist the department in good housekeeping at all times
· Ensure all guests receive a Simpsinns experience from check in to check out
· Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail
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· Assist in the reservationist absence in the taking of room reservations, cancellations as per the company standard procedures
· Ensure full product knowledge of all promotions to ensure you are maximising sales and room occupancy – offering upsells.
· Communicate all feedback from guests back to the Operations Manager
· Report any maintenance issues immediately to maintenance team ensuring your line manager is advised
· Full understanding of front office computerised system as well as an understanding of conference and banqueting system and all essential computerised systems required for your job
· Attend training courses both in-house and external as required
· Always adhere to all company policies and procedures
· Be involved and contribute at team meetings
· Carry out instructions given by senior members of the team from all units
· Assist other departments, as necessary
· Ensure excellent communication between departments and ensure all messages are handled in a professional manner
· Administration duties as required
Job Types: Full-time, Part-time
Part-time hours: 24-40 per week
Salary: £9.65-£10.42 per hour
Benefits:
- Cycle to work scheme
- Discounted or free food
- Employee discount
- On-site parking
- Referral programme
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Tips
Experience:
- Hotel Reception: 1 year (preferred)
Work Location: In person
